appointment aims

At the Burnfield Medical Practice we aim to operate a system which make it as easy as possible for our patients to access a doctor, nurse, or other health care professional.

Our excellent Reception staff are trained to ask specific questions to help to direct our patients to find the most convenient and appropriate appointment type (telephone or surgery) with the most appropriate clinician (doctor, practice nurse, physiotherapist or clinical technicians.)

If you are unable to keep an appointment, please let us know as soon as possible so that we can offer the appointment to someone else.

To this end we specifically strive to achieve the following standards:

• Patients who request on the day appointments will be seen the same day or speak directly to a suitably trained healthcare professional in the practice.
   
• Patients will normally wait no longer than 2 working days for an appointment with an unspecified doctor for routine, non-urgent appointments. If this standard is unable to be met, for any reason, then a telephone consultation with a health care professional will be offered on that day.
   
• Patients should wait no longer than 2 working days for an appointment with the Practice Nurse or Clinical Technicians unless due to holiday periods or unforeseen circumstances.